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FAQS
Frequently Asked Questions
We take our customers’ success personally so we strive to offer you many business-building tools and services. These valuable resources, along with our quality products, are available to help fuel the success of your business.
To learn more about our offerings, explore the questions and answers below.
ORDER RELATED
01.
You can place an order in the following ways
1. SEND WHATSAPP
5411-0374
2.ORDER DESK (BY PHONE) :
You may call the order desk on 2345-4491. The order desk is open in office hours, and you can leave us a message after office hour.
3. E-MAIL
You can send us an E-Mail on [email protected]
4. Fax
You can send us by fax on 2389-1612.
02.
Sorry , at this moment we don’t provide E-Shop for public. But we will have our one very soon.
03.
We are expertise on grocery supplier, who carrying different types of dried food like oil, rice and beans, pasta, condiment, Chinese dried seafood, cleaning supplies and some frozen food, there are more than 1500 SKUs in our catalogues, you can go to the catalogues page to read more.
04.
In most of the area, it usually take 2 -3 days for the delivery, if the order placed before 5 p.m., it will be delivered on next day. For the special location with schedule, the delivery will be scheduled in next delivery date.
05.
We have a wide variety of goods, and always faced with the challenge of keeping all SKUs 100% secure, and so from time to time we may be out of particular items. When this happens we will try to suggest an alternative product to customers.
06.
Sure, please contact your account manager for arrangement.
07.
We are an absolute One Stop Shop for grocery products including food and non-food items. The Group has more than 300 brand products from Hong Kong, China, Japan, South Korea, Thailand, Malaysia, the United Kingdom, the United States, Spain, France, Turkey and Italy.
The product portfolio has a wide range, including food products, specialty food ingredients and kitchen supplies.
08.
We served Hong Kong HORECA more than 40 years.
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